We will transform your move into a seamless journey

Carefully review the quotes and pay special attention to the following:

Ensure that the request for quotation is understood correctly and that the origin and destination addresses are accurate. Make sure that the mode of transportation and schedules are the same for all service providers.

Pay attention to the estimated volume of the moving goods. The estimate is always the representative’s assessment of the goods to be moved, and volumes may vary among service providers.

Is the service package the same among all providers? Which services and materials are included in the total price, and which are charged as “additional work” (e.g., packing service, packing materials, floor protection, storage, cleaning service, customs clearance, insurance)?

Does the quote mention potential additional costs due to moving conditions? Check which factors are included in the total price and which are charged separately (e.g., parking and traffic arrangements, parking permits, outside lifts).

Does the quote include insurance? Moving companies often offer separate moving insurance. Check whether the insurance is included in the quoted price. Also, compare the contents of the insurances, including deductibles.

Finally, ensure that the quote includes at least the following:

• Moving schedule
• Quote validity period
• Payment terms

The international moving process typically proceeds as follows:

1. If you’re happy with the quote, we will ask you to confirm the order using the order confirmation form.
2. We will plan the schedules and details for the packing day together. We will collect all necessary documents for the shipment and begin the export customs clearance.
3. On the packing day, the moving crew arrives according to the agreed schedule. The crew packs, protects, and loads the goods for transportation.
4. After packing, we will confirm the total volume of the goods and update the transportation schedule.
5. We will receive the shipment at the destination and begin the import customs clearance.
6. We will plan the schedules and details for the delivery day together.
7. On the delivery day, the moving crew arrives according to the agreed schedule. The crew carries the goods in, unpacks the goods from boxes and protective materials, and removes the packing debris.

We generally recommend contacting us about 1-3 months before the desired packing day. The earlier we start planning the move, the more we can affect on for example, the schedules of the move.

The mode of transportation is often determined by the destination country. In Europe, goods are primarily transported by road. Moves outside Europe mainly travel by sea freight in containers. For smaller or urgent shipments, we use air freight. We also offer courier services in Europe.

The shipping time always depends on the mode of transportation and the travel distance. Below are average shipping times from Finland to abroad:

• By road to Central Europe: 3-7 days
• By sea to North America: 30-40 days
• By sea to Southeast Asia: 50-60 days
• By air worldwide: 1-3 days

We offer separate move insurance for every international shipment. Niemi Services Ltd. removal insurance is provided by Oskar Schunck GmbH & Co. There are three levels of insurance, so the coverage varies. More detailed information about the insurance can be found here. [linkki]

We do not recommend shipping goods internationally without appropriate insurance. An international move involves a higher risk of damage to the goods, due to a long moving process and multiple parties handling the transportation along the way. This means that clearly identifying the event that caused the damage can often be challenging. In such situations, the compensation for damages may be minimal compared to the actual value of the goods.

A written complaint must be sent to us within two weeks of the event or receipt of the goods. a reasonable time and without delay. The complaint must specify the incident (damage, gross negligence, delay, etc.) that led to the damage.

The compensation coverage may be improved by taking out separate insurance for the goods. The international moving process is long and clearly identifying the event that caused the damage can often be challenging. Therefore, we do not recommend transporting international shipments without appropriate insurance. Without insurance, we follow our general terms of delivery for compensation practices. Detailed information about our insurance can be found here: [linkki]

For international shipments, we strongly recommend having goods packed by professionals. Packing according to international standards is often demanding and challenging, not comparable to a domestic move. International shipments must withstand various transportation conditions, and for example sea shipments can experience very rough weather conditions. Additionally, there may be issues with customs clearance if goods are not packed properly.

If you decide to pack yourself, carefully review our packing instructions: [LINK TO SELF-PACKING PAGE}. Please note that the responsibility for self-packed goods lies with the customer. For sea and air freight, we recommend obtaining at least a basic level of insurance, either independently or through us. For instance, according to maritime law, if a ship is involved in an accident, any resulting losses and costs are shared proportionately between the carrier and the owners of the shipments. Detailed information about our insurance can be found here: [LINK TO INSURANCE PAGE]

All necessary packing materials are always included in our full door-to-door moving services.

Our online store offers a wide range of packing and protective materials. For international moves, cardboard boxes are always used. It is advisable to select box sizes according to their intended use, such as separate boxes for dishes, clothes, and books. Protective materials should also be chosen carefully based on their intended use. Explore packing and protective materials and their instructions in our online store LINK TO THE ONLINE STORE.

We have an extensive international partner network through which we are able to provide reliable service abroad. We are a member of FIDI Alliance where each member must comply with over 200 quality requirements covering all aspects of an international move. We strive to collaborate with other FIDI partners to ensure high-quality service outside Finland.

Absolutely! Our full-service move always includes handling necessary customs formalities/move-related documents. Additionally, we can globally assist with relocation and immigration services, such as finding a home and registering personal information.

The required official documents always depend on the destination country. In the EU area, fewer documents are needed, and export or import clearances are generally not required. For exports and imports outside the EU, for which removal shipments are considered, export and import clearances are conducted. However, removal shipments are often exempt from customs duty and tax.

When moving from Finland to a non-EU country, a copy of the shipper’s passport and the Customs export declaration form are required. Our customers receive the necessary forms for export clearance from us. Import clearance is completed at the destination, and our local partner will provide guidance on the required documents.

When moving to Finland from a non-EU country, our local partner in the country of origin will provide guidance on the required export documents. Import clearance is completed in Finland, requiring at least a copy of the shipper’s passport and the Customs import declaration form 45. Our customers receive instructions and necessary forms for import clearance from us.

More information about importing removal goods can be found on the Finnish Customs website: https://arkisto.tulli.fi/en/private-persons/moving/moving-to-finland-from-a-non-eu-country. Always check with our experts which documents are necessary for your shipment.

Removal goods exempt from customs duty and tax does not apply to alcoholic products, tobacco, or tobacco products; therefore, we do not recommend including them in moving shipments. If the shipment contains the above-mentioned products, they must be classified under commodity codes, and duties and taxes must be paid during import.

Generally, removal shipments can include dry food items (e.g., cereals, noodles, spices) in their original unopened packages. However, this always depends on the mode of transport and the restrictions of the destination country. Always check with our experts for restrictions specific to your shipment.

Exempt from customs duty and tax does not exempt from import restrictions. For example, the import of live animals, animal products, plants, plant parts, firearms, and ammunition is allowed only with strict conditions. More information about import restrictions can be found in customs advice or the Finnish Customs website: https://arkisto.tulli.fi/en/private-persons/moving/import-restrictions.

Prohibited items in shipments vary depending on the mode of transport and the destination country. Generally, all items and substances classified as hazardous (e.g., explosives, weapons, flammable substances) are prohibited in all modes of transport. Additionally, air freight has stricter restrictions than other modes of transport, similar to air travel. Always check with our experts for specific prohibitions and restrictions for your shipment.